Terms of Service

Last updated: January 31, 2026

1. Acceptance of Terms

By accessing or using Lotte ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or in-app notification. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

2. Description of Service

Lotte is an AI-powered assistant designed for venture capital professionals. The Service provides:

The Service operates primarily on your local device, with certain AI processing performed by third-party providers.

3. Account Registration

To use the Service, you must:

You are responsible for all activities that occur under your account.

4. Subscription and Payment

4.1 Fees

The Service is offered on a subscription basis. Current pricing is available at getlotte.ai/pricing. Fees are subject to change with 30 days' notice.

4.2 Billing

Subscriptions are billed monthly or annually in advance. All fees are non-refundable except as expressly stated in these Terms or required by law.

4.3 Free Trial

We may offer a free trial period. At the end of the trial, your subscription will automatically convert to a paid subscription unless you cancel before the trial ends.

4.4 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. You will retain access until that date.

5. Acceptable Use

You agree not to use the Service to:

6. AI-Generated Content

6.1 Nature of AI Output

The Service uses artificial intelligence to generate content including email drafts, summaries, and memos. AI-generated content:

6.2 Your Responsibility

You are solely responsible for reviewing, editing, and approving any AI-generated content before use. You assume full responsibility for any communications or actions taken based on AI output.

6.3 No Guarantee

We do not guarantee the accuracy, completeness, or appropriateness of AI-generated content for any particular purpose.

7. Data and Privacy

7.1 Your Data

You retain all rights to your data. The Service processes your data locally on your device. We do not access, store, or own your emails, CRM data, or other content.

7.2 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms.

7.3 Third-Party Services

The Service integrates with third-party services (Google, Anthropic, Affinity, WhatsApp). Your use of these integrations is subject to each provider's terms and privacy policies.

8. Intellectual Property

8.1 Our Property

The Service, including its software, design, features, and documentation, is owned by Lotte and protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use the Service.

8.2 Your Content

You retain ownership of content you create or input into the Service. You grant us a limited license to process your content solely to provide the Service.

8.3 Feedback

If you provide feedback or suggestions, we may use them without obligation to you.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LOTTE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless Lotte and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

12. Termination

12.1 By You

You may terminate your account at any time by contacting us or using the account settings.

12.2 By Us

We may suspend or terminate your access if you violate these Terms or for any other reason with 30 days' notice, or immediately for serious violations.

12.3 Effect of Termination

Upon termination, your right to use the Service ceases. Local data remains on your device. We will delete your account data within 30 days unless retention is required by law.

13. Dispute Resolution

13.1 Informal Resolution

Before filing a claim, you agree to try to resolve disputes informally by contacting us at legal@getlotte.ai.

13.2 Arbitration

[ARBITRATION CLAUSE - TO BE REVIEWED BY LEGAL COUNSEL]

13.3 Class Action Waiver

[CLASS ACTION WAIVER - TO BE REVIEWED BY LEGAL COUNSEL]

14. General Provisions

14.1 Governing Law

These Terms are governed by the laws of California, without regard to conflict of law principles.

14.2 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Lotte.

14.3 Severability

If any provision is found unenforceable, the remaining provisions will continue in effect.

14.4 Waiver

Our failure to enforce any right or provision does not constitute a waiver.

14.5 Assignment

You may not assign these Terms without our consent. We may assign our rights and obligations without restriction.

15. Contact Information

For questions about these Terms, contact us at:

Email: legal@getlotte.ai